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Return & Exchange Policy


If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 14 days of the purchase date.

Customers are responsible for any return and exchange shipping costs. Please use your choice of service to send your return or exchange package back to us.

Items must be unworn, unwashed, undamaged and unused with all original tags attached. If any other condition, the return or exchange will not be honored.


Returns Procedure

To return your item(s):

  • Complete the return/exchange form that was included with your order and enclose it with your return package.
  • If you are returning item(s) only, complete the "Returns" section. If you are exchanging item(s), complete the "Returns" section and complete the "Exchanges" section. Please Note: we will not be able to process your refund and we will send your package back to you if you do not include this form with your return.
  • Complete the "Your Information" section if the exchange order requires information that is different from your original order.
  • Pack and seal the return form with the merchandise you wish to return securely in the original box.  All returned merchandise must be unworn and in new condition with the original tags attached. Underwear must be returned unworn in the original packaging.
  • Address your return package to:

 

KENCHEN
37 47th St. Floor 1, Weehawken, NJ., 07086

 

  • Drop off your return package at any shipping services location of your choice. Please note, customers are responsible for return shipment charge.

Please call / text us at 1.917.830.8699, or send us an email at customerservice@kenchensf.com if you have any questions or concerns. We will be happy to assist you.


Refunds

Once we receive your return package, your refund will be processed within 5 business days. Please note that all refunds will be in the original form of payment only. Refund credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.


 

Exchange Procedure

 

For all exchanges, please call / text us at 1.917.830.8699, or send us an email at customerservice@kenchensf.com and we will be more than happy to assist you with your exchange.